Terms & Conditions – Ilyas International Traders
Trading as Ilyas International Traders
Registration no: 1994/029928/23
Unit B13, China Mart , 3 Press Avenue, Crown Mines, Johannesburg, South Africa

1. Introduction
1.1 These Terms & Conditions govern all sales and use of this website operated by Ilyas International Traders CC.
1.2 By placing an order, creating an account, or browsing our site, you agree to be bound by these Terms & Conditions.
1.3 These Terms do not override your statutory rights under the Consumer Protection Act (CPA) of South Africa.

2. Orders & Payments
Orders can be placed online via your account.
Prices include VAT and are listed in South African Rand (ZAR).
Accepted payment methods: Credit/Debit Card, EFT. Payment must clear before dispatch.
Orders not paid within 3 business days will be cancelled.

3. Order Confirmation
An order acknowledgement email will be sent after submission.
A legally binding contract exists only once we send a Confirmation of Order email.
We reserve the right to refuse any order (e.g., due to stock shortages or fraud suspicion).

4. Delivery Policy
Standard delivery time: 3–5 business days after payment reflects.
Courier deliveries are charged at R100 unless free delivery applies.
Free delivery applies on orders above R1,000 (we reserve the right to withdraw if abused).
Risk transfers to you on delivery. Please check goods before signing.
If you are unavailable or refuse delivery, you may be charged reasonable re-delivery/storage costs.

5. Returns, Exchanges & Cancellations
You may cancel an order within 7 days of receipt (CPA cooling-off period for online sales).
Only unused, unopened products in original packaging may be returned.
Refunds will exclude non-refundable charges (delivery fees, cash handling fees).
Exchanges permitted within 3 days of delivery for incorrect size or defective goods (subject to availability).
Sale items are final and cannot be returned/exchanged.
Refunds will be processed via the same payment method used, unless agreed otherwise.

6. Faulty Products
We guarantee products are supplied as described and fit for normal use.
If goods are defective, notify us within a reasonable time.
We may require details such as proof of purchase, photos, or return of the product for inspection.
Refunds, repairs, or replacements will be provided in line with the Consumer Protection Act.
We will not be responsible for faults caused by misuse, neglect, or normal wear and tear.

7. Promotional Vouchers & Gift Cards
Vouchers are valid only on our website and cannot be exchanged for cash.
Expired vouchers cannot be redeemed.
Lost, stolen, or misused vouchers are your responsibility.
Fraudulent use of vouchers may result in account closure.

8. Limitation of Liability
We take care to ensure accurate product descriptions and pricing. However, we are not liable for typographical errors.
To the fullest extent permitted by law, Ilyas International Traders will not be responsible for indirect, incidental, or consequential damages.
Nothing in these Terms excludes liability for fraud, death, or personal injury caused by our negligence.

9. Website Use & Security
You agree not to share your login details.
We may suspend or terminate accounts in cases of misuse.
Our website may use cookies for functionality and analytics.

10. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including strikes, natural disasters, power outages, or supply chain disruptions.

11. Governing Law
These Terms & Conditions are governed by South African law, and disputes shall be subject to the jurisdiction of the courts of Johannesburg, South Africa.

12. Contact Details
Ilyas International Traders CC
Shop B13, China Mart , 3 Press Avenue, Crown Mines, Johannesburg, South Africa
Email: admin@iitraders.co.za